You can reach us through Facebook Messenger, by email at email@example.com, or via the Whatsapp at the bottom of the page. We try our best to respond to queries as they come in, but please keep in mind that we are not always immediately available. We’re more likely to respond during business hours (within two working days.).
Please do not send your questions or requests to more than one messaging platform at a time. Doing so adds delays to our customer service response time.
If you’re reaching out to us about an order you placed, please include the order number in your message. If you're contacting us via email, try to use the same email address you used while placing your order. This will accelerate the customer service process.
We try to process orders quickly, so we recommend contacting us as soon as possible if you need to change your order. That said, we’ll do our best to accommodate your request. The most efficient way to adjust an order is to contact us directly through Facebook Messenger, email, or the Whatsapp at the bottom of the page.
If you want to add something to your order once you’ve already paid for it, we will either have you pay the difference through an adjustment or create a second order with the additional products. Provided the first order hasn't been packaged and shipped, we'll refund the shipping costs on your second order.
We have a 30-day return policy for items that have been unopened or unused. If you’d like to return an item within this 30-day window, reach out to us through Facebook Messenger, email, or the contact form linked at the bottom of the page.
Once you have notified us of your intent to return an order, we will provide you with the appropriate return address. Once we receive the product and have verified that it’s in good condition, we will issue a refund. Please note that we do not return shipping costs or any fees incurred when transporting the package (customs, tariffs, etc.).
We do our best to keep each item in stock. Unless the product has been discontinued, rest assured that we are in the process of acquiring more. Unfortunately, since products are often tied up in back order, manufacturing, and shipping, we can’t always give you an estimated time of arrival.
We invite you to keep an eye on our website and Instagram for updated . We thank you for your patience.
Yes, we do! But please keep in mind that shipping costs and tracking options may differ depending on mailing address. For the most accurate numbers, we recommend simulating a cart on our website to preview the shipping options for your country.
If we have all the components of your order in stock, your order will be prepared within two business days (Calculate the next day after receiving the order). Once we give your package to the courier, you’ll receive an email confirmation and a tracking number (provided you paid for a tracked shipping solution).
Please note that this estimate does not apply to our built to order consoles, anything that requires trimming, or products on pre-order. Estimated timelines for built to order consoles or plastic trimming (shell, battery door, etc.) are specified on each project page. Wait times also apply to products that are sold out at the time of purchase.
If you chose a tracked shipping solution at checkout, you should be able to follow your package via the tracking code you received by email.
Please make sure you add a valid mailing address for your order. To guarantee your package, We recommend that you choose a business shipping. Funny Flaying is not responsible for lost packages that are Free shipping and standard shipping.
It is your responsibility to make arrangements to receive your package. Generally, if you miss your package’s arrival, the courier will bring it to a nearby post office and leave you with a delivery notice card. In Most countries, you typically have at least a week to pick it up from the post office. please familiarize yourself with your postal service’s rules and regulations.
If you fail to pick up your package and the post office ships it back to us, you have two options:
You can pay for shipping again and we’ll send it back to you.
We can refund your order with the exception of shipping costs and any additional taxes, duties, customs or miscellaneous transportation fees. If it’s been over 30 days, we will also charge a 20% restocking fee.
Please note that, once a delivery attempt has been made and the package has been deposited at your local postal service, the order is complete on our end. After this point, we can no longer track the package. If your local postal service ships it back to us, we cannot give you an estimated date of arrival since we no longer have eyes on it.
Again, it is your responsibility to be there to receive your order or to make arrangements to pick it up from your local post office if you miss it.
Yes. All built-to-order consoles go through a rigorous quality assurance process before shipping. We use specialized utility cartridges to test button inputs, brightness, and sound quality. We take our work as modders very seriously.