Help Center

FAQ

Store information

Where are you based? Can we visit a physical store?

What’s the best way to contact you if I need more information?

What Payment Methods do You Accept

Orders

I already placed an order. Can I change it?

My order hasn’t shipped yet. Can I get a refund?

I’m having trouble placing my order on your website. Help!

I just received my order and something is broken or missing. What can I do?

Do You Have a Return Policy?

Product X is sold out. When will you have it back in stock?

Shipping

Do you ship internationally?

How long does it take to get my parcel?

Do you offer Shipping Insurance?

How long does it take for my order to ship?

Does Funny Playing cover taxes, duty, etc. for international customers?

My package seems lost! Can you help me?

I missed my package delivery. What now?

Game Console Order

Do you test all consoles before shipping them?

Does the game console have a built-in game?

How long will it take for me to get my custom console?